.page-faq {
  --faq-hero-bg: #0a0e27;
  --faq-hero-text: #f2ede4;
  --faq-cream-bg: #f2ede4;
  --faq-deep-ink: #0a0e27;
  --faq-violet: #7b2f9e;
  --faq-neon: #39ff14;
  --faq-orange: #ff4d00;
  --faq-muted: rgba(242, 237, 228, 0.58);
  --faq-line-light: rgba(10, 14, 39, 0.14);
  --faq-line-dark: rgba(242, 237, 228, 0.16);
  --faq-radius: 2px;
}

/* ---------- 页面头部 ---------- */
.page-faq .faq-hero {
  background: var(--faq-hero-bg);
  background-image:
    linear-gradient(rgba(123, 47, 158, 0.08) 1px, transparent 1px),
    linear-gradient(90deg, rgba(123, 47, 158, 0.08) 1px, transparent 1px);
  background-size: 36px 36px;
  color: var(--faq-hero-text);
  padding: 24px 0 36px;
  position: relative;
  overflow: hidden;
}

.page-faq .faq-hero::after {
  content: "";
  position: absolute;
  right: -80px;
  top: 20px;
  width: 260px;
  height: 260px;
  background: var(--faq-violet);
  opacity: 0.22;
  clip-path: polygon(28% 0, 100% 0, 72% 100%, 0 100%);
  pointer-events: none;
}

.page-faq .faq-hero .container {
  position: relative;
  z-index: 1;
}

.page-faq .breadcrumb {
  margin-bottom: 20px;
}

.page-faq .faq-hero-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 28px;
}

.page-faq .faq-eyebrow {
  font-size: 0.78rem;
  letter-spacing: 0.08em;
  color: var(--faq-neon);
  text-transform: uppercase;
  margin-bottom: 10px;
}

.page-faq .faq-title {
  font-family: var(--font-display);
  font-size: 1.75rem;
  line-height: 1.15;
  margin: 0 0 12px;
  color: var(--faq-hero-text);
  letter-spacing: 0.01em;
}

.page-faq .faq-lead {
  font-family: var(--font-body);
  font-size: 0.94rem;
  line-height: 1.75;
  color: var(--faq-muted);
  margin: 0;
  max-width: 640px;
}

.page-faq .faq-searchbox {
  display: flex;
  align-items: center;
  gap: 10px;
  background: rgba(242, 237, 228, 0.05);
  border: 1px solid var(--faq-line-dark);
  border-left: 3px solid var(--faq-neon);
  padding: 12px 14px;
  position: relative;
}

.page-faq .faq-search-icon {
  color: var(--faq-neon);
  flex-shrink: 0;
}

.page-faq .faq-search-input {
  flex: 1;
  min-width: 0;
  background: transparent;
  border: 0;
  outline: none;
  color: var(--faq-hero-text);
  font-size: 0.875rem;
  font-family: var(--font-body);
}

.page-faq .faq-search-input::placeholder {
  color: rgba(242, 237, 228, 0.36);
}

.page-faq .faq-search-static {
  font-size: 0.7rem;
  letter-spacing: 0.12em;
  color: rgba(242, 237, 228, 0.42);
  border: 1px solid rgba(242, 237, 228, 0.24);
  padding: 3px 6px;
  flex-shrink: 0;
}

.page-faq .faq-meta {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 10px;
  margin-top: 28px;
  font-size: 0.78rem;
  color: rgba(242, 237, 228, 0.7);
  border-top: 1px solid var(--faq-line-dark);
  padding-top: 16px;
}

.page-faq .faq-meta-item {
  display: inline-flex;
  align-items: center;
  gap: 6px;
}

.page-faq .faq-meta-divider {
  color: rgba(242, 237, 228, 0.3);
}

.page-faq .status-live {
  display: inline-flex;
  align-items: center;
  gap: 6px;
}

.page-faq .status-pulse {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  background: var(--faq-neon);
  display: inline-block;
  box-shadow: 0 0 8px rgba(57, 255, 20, 0.7);
  animation: faq-pulse 1.8s ease-in-out infinite;
}

@keyframes faq-pulse {
  0%, 100% { opacity: 1; box-shadow: 0 0 8px rgba(57, 255, 20, 0.7); }
  50% { opacity: 0.55; box-shadow: 0 0 2px rgba(57, 255, 20, 0.3); }
}

/* ---------- 高频问题双栏 ---------- */
.page-faq .faq-main {
  background: var(--faq-cream-bg);
  color: var(--faq-deep-ink);
  padding: 44px 0 52px;
}

.page-faq .faq-layout {
  display: grid;
  grid-template-columns: 1fr;
  gap: 28px;
}

.page-faq .faq-index {
  background: var(--faq-deep-ink);
  color: var(--faq-hero-text);
  padding: 20px 18px 22px;
  border-left: 4px solid var(--faq-violet);
  position: relative;
}

.page-faq .faq-index::before {
  content: "NAV //";
  position: absolute;
  right: 8px;
  top: 8px;
  font-size: 0.62rem;
  letter-spacing: 0.2em;
  color: rgba(242, 237, 228, 0.28);
  font-family: var(--font-body);
}

.page-faq .faq-index-title {
  font-size: 0.82rem;
  letter-spacing: 0.1em;
  color: var(--faq-neon);
  margin-bottom: 14px;
}

.page-faq .faq-index-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.page-faq .faq-index-link {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  color: rgba(242, 237, 228, 0.86);
  font-family: var(--font-body);
  font-size: 0.84rem;
  text-decoration: none;
  padding: 6px 10px;
  border: 1px solid transparent;
  background: rgba(242, 237, 228, 0.04);
  transition: border-color 0.18s var(--ease), color 0.18s var(--ease), background 0.18s var(--ease);
}

.page-faq .faq-index-link:hover,
.page-faq .faq-index-link:focus-visible {
  border-color: var(--faq-neon);
  color: var(--faq-neon);
  background: rgba(57, 255, 20, 0.08);
  outline: none;
}

.page-faq .faq-index-num {
  color: var(--faq-violet-soft);
  font-size: 0.72rem;
  transition: color 0.18s var(--ease);
}

.page-faq .faq-index-link:hover .faq-index-num {
  color: var(--faq-neon);
}

.page-faq .faq-index-note {
  margin-top: 18px;
  padding-top: 14px;
  border-top: 1px solid var(--faq-line-dark);
  font-size: 0.86rem;
  line-height: 1.7;
  color: rgba(242, 237, 228, 0.72);
}

.page-faq .faq-index-note a,
.page-faq .faq-body a {
  color: var(--faq-neon);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.page-faq .faq-panels .section-index {
  font-size: 0.8rem;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  color: var(--faq-deep-ink);
  opacity: 0.6;
  margin-bottom: 16px;
}

.page-faq .faq-item {
  background: #fff;
  border: 1px solid var(--faq-line-light);
  border-radius: var(--faq-radius);
  margin-bottom: 12px;
  transition: border-color 0.2s var(--ease), box-shadow 0.2s var(--ease);
}

.page-faq .faq-item[open] {
  border-color: var(--faq-neon);
  box-shadow: 0 0 0 1px rgba(57, 255, 20, 0.45), 0 8px 24px rgba(10, 14, 39, 0.06);
}

.page-faq .faq-item summary {
  list-style: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 16px 18px;
  font-family: var(--font-display);
  font-size: 0.94rem;
  line-height: 1.5;
  color: var(--faq-deep-ink);
  position: relative;
  user-select: none;
}

.page-faq .faq-item summary::-webkit-details-marker {
  display: none;
}

.page-faq .faq-item summary::after {
  content: "+";
  position: absolute;
  right: 16px;
  top: 50%;
  transform: translateY(-50%);
  font-family: var(--font-body);
  font-size: 1.2rem;
  font-weight: 700;
  color: var(--faq-violet);
  transition: transform 0.2s var(--ease), color 0.2s var(--ease);
}

.page-faq .faq-item[open] summary::after {
  content: "–";
  color: var(--faq-neon);
  transform: translateY(-50%) rotate(180deg);
}

.page-faq .faq-qnum {
  font-size: 0.72rem;
  color: var(--faq-violet);
  background: rgba(123, 47, 158, 0.1);
  padding: 3px 7px;
  flex-shrink: 0;
  letter-spacing: 0.06em;
}

.page-faq .faq-item[open] .faq-qnum {
  background: rgba(57, 255, 20, 0.12);
  color: #1f7a12;
}

.page-faq .collapse-wrap {
  padding: 0;
}

.page-faq .faq-item[open] .collapse-wrap {
  animation: faq-open 0.26s var(--ease);
}

.page-faq .collapse-body {
  padding: 0 18px 18px 52px;
  font-family: var(--font-body);
  font-size: 0.92rem;
  line-height: 1.8;
  color: rgba(10, 14, 39, 0.88);
}

.page-faq .collapse-body p {
  margin: 0 0 10px;
}

.page-faq .collapse-body strong {
  color: var(--faq-deep-ink);
  font-weight: 600;
}

.page-faq .collapse-body code {
  background: rgba(10, 14, 39, 0.06);
  padding: 2px 6px;
  font-size: 0.84em;
}

.page-faq .collapse-body a,
.page-faq .faq-guide a,
.page-faq .faq-channels a,
.page-faq .faq-service a {
  color: var(--faq-violet);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.page-faq .faq-path {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 6px;
  font-size: 0.78rem;
  background: rgba(10, 14, 39, 0.04);
  border: 1px solid var(--faq-line-light);
  border-left: 3px solid var(--faq-violet);
  padding: 8px 10px;
  margin-top: 4px;
}

.page-faq .faq-path-pre {
  color: var(--faq-violet);
  letter-spacing: 0.08em;
  font-weight: 600;
}

.page-faq .faq-path-node {
  color: rgba(10, 14, 39, 0.82);
  background: rgba(10, 14, 39, 0.05);
  padding: 2px 6px;
}

.page-faq .faq-path-arrow {
  color: rgba(10, 14, 39, 0.34);
}

.page-faq .faq-email-text {
  color: var(--faq-violet);
  font-weight: 600;
  border-bottom: 1px dashed rgba(123, 47, 158, 0.4);
  cursor: copy;
}

/* ---------- 操作指南 ---------- */
.page-faq .faq-guide {
  background: var(--faq-hero-bg);
  color: var(--faq-hero-text);
  padding: 40px 0 56px;
  position: relative;
}

.page-faq .faq-guide .section-index,
.page-faq .faq-service .section-index {
  color: var(--faq-neon);
  font-size: 0.8rem;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  margin-bottom: 10px;
}

.page-faq .faq-guide-head h2,
.page-faq .faq-channels h2,
.page-faq .faq-service h2 {
  font-family: var(--font-display);
  font-size: 1.5rem;
  letter-spacing: 0.01em;
  margin: 0 0 10px;
}

.page-faq .faq-guide-desc {
  font-family: var(--font-body);
  font-size: 0.92rem;
  line-height: 1.7;
  color: var(--faq-muted);
  max-width: 620px;
  margin: 0 0 28px;
}

.page-faq .faq-guide-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 32px;
}

.page-faq .faq-steps-visual {
  margin-bottom: 24px;
}

.page-faq .faq-steps-svg {
  width: 100%;
  max-width: 560px;
  height: auto;
  display: block;
}

.page-faq .faq-steps-dash {
  stroke: rgba(57, 255, 20, 0.42);
  stroke-width: 2;
  stroke-dasharray: 6 8;
}

.page-faq .faq-steps-circle {
  fill: var(--faq-violet);
  stroke: var(--faq-neon);
  stroke-width: 2;
}

.page-faq .faq-steps-num {
  fill: #f2ede4;
  font-family: var(--font-display);
  font-size: 28px;
  font-weight: 700;
}

.page-faq .faq-steps-list {
  list-style: none;
  margin: 0 0 24px;
  padding: 0;
  counter-reset: faq-step;
  display: grid;
  gap: 18px;
}

.page-faq .faq-step-item {
  position: relative;
  padding: 18px 18px 16px 56px;
  background: rgba(242, 237, 228, 0.04);
  border: 1px solid var(--faq-line-dark);
  border-left: 3px solid var(--faq-neon);
}

.page-faq .faq-step-item::before {
  content: counter(faq-step);
  counter-increment: faq-step;
  position: absolute;
  left: 14px;
  top: 18px;
  width: 30px;
  height: 30px;
  display: grid;
  place-items: center;
  background: var(--faq-violet);
  color: #f2ede4;
  font-family: var(--font-display);
  font-size: 0.86rem;
  border-radius: 50%;
  border: 2px solid var(--faq-neon);
}

.page-faq .faq-step-item h3 {
  font-family: var(--font-display);
  font-size: 1.02rem;
  margin: 0 0 6px;
  color: #f2ede4;
}

.page-faq .faq-step-item p {
  font-family: var(--font-body);
  font-size: 0.86rem;
  line-height: 1.7;
  color: var(--faq-muted);
  margin: 0;
}

.page-faq .faq-guide-figure {
  margin: 0;
}

.page-faq .faq-guide-img,
.page-faq .faq-channels-img {
  width: 100%;
  height: auto;
  display: block;
  border-radius: 4px;
  border: 1px solid var(--faq-line-dark);
  box-shadow: 0 12px 32px rgba(0, 0, 0, 0.28);
}

.page-faq .faq-figure-caption {
  font-size: 0.75rem;
  letter-spacing: 0.08em;
  color: rgba(242, 237, 228, 0.46);
  margin-top: 8px;
  text-align: right;
}

/* ---------- 客服通道 ---------- */
.page-faq .faq-channels {
  background: var(--faq-cream-bg);
  color: var(--faq-deep-ink);
  padding: 48px 0 52px;
}

.page-faq .faq-channels .section-index {
  color: var(--faq-violet);
  font-size: 0.8rem;
  letter-spacing: 0.12em;
  text-transform: uppercase;
  margin-bottom: 10px;
}

.page-faq .faq-channels-desc {
  font-family: var(--font-body);
  font-size: 0.92rem;
  line-height: 1.7;
  color: rgba(10, 14, 39, 0.64);
  max-width: 640px;
  margin: 0 0 28px;
}

.page-faq .faq-channels-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 16px;
}

.page-faq .faq-channel-card {
  background: #fff;
  border: 1px solid var(--faq-line-light);
  border-top: 3px solid var(--faq-violet);
  padding: 20px 18px;
  transition: border-top-color 0.2s var(--ease), box-shadow 0.2s var(--ease);
}

.page-faq .faq-channel-card:hover {
  border-top-color: var(--faq-neon);
  box-shadow: 0 8px 20px rgba(10, 14, 39, 0.06);
}

.page-faq .faq-channel-icon {
  font-size: 1.1rem;
  color: var(--faq-violet);
  margin-bottom: 8px;
}

.page-faq .faq-channel-title {
  font-family: var(--font-display);
  font-size: 1rem;
  margin: 0 0 8px;
}

.page-faq .faq-channel-value {
  font-size: 0.96rem;
  font-weight: 600;
  color: var(--faq-deep-ink);
  line-height: 1.6;
  margin: 0 0 6px;
  word-break: break-all;
}

.page-faq .faq-channel-value[data-copy] {
  cursor: copy;
  border-bottom: 1px dashed rgba(123, 47, 158, 0.4);
}

.page-faq .faq-channel-note {
  font-family: var(--font-body);
  font-size: 0.8rem;
  line-height: 1.6;
  color: rgba(10, 14, 39, 0.58);
  margin: 0;
}

.page-faq .faq-channel-status {
  display: flex;
  align-items: center;
  gap: 8px;
  margin-bottom: 6px;
}

.page-faq .faq-channel-status-text {
  font-family: var(--font-body);
  font-size: 0.82rem;
  font-weight: 600;
  color: #1f7a12;
}

.page-faq .faq-response-list {
  list-style: none;
  margin: 0 0 8px;
  padding: 0;
  display: grid;
  gap: 4px;
}

.page-faq .faq-response-list li {
  display: flex;
  gap: 10px;
  align-items: baseline;
  font-family: var(--font-body);
  font-size: 0.84rem;
  color: rgba(10, 14, 39, 0.82);
}

.page-faq .faq-response-list li span {
  color: var(--faq-violet);
  font-size: 0.74rem;
}

.page-faq .faq-channels-bottom {
  display: grid;
  grid-template-columns: 1fr;
  gap: 28px;
  margin-top: 36px;
  padding-top: 28px;
  border-top: 1px solid var(--faq-line-light);
}

.page-faq .faq-channels-figure {
  margin: 0;
}

.page-faq .faq-channels-address {
  background: rgba(123, 47, 158, 0.06);
  border: 1px solid rgba(123, 47, 158, 0.18);
  padding: 20px;
  font-family: var(--font-body);
  font-size: 0.88rem;
  line-height: 1.8;
  color: rgba(10, 14, 39, 0.82);
}

.page-faq .faq-address-label {
  font-size: 0.74rem;
  letter-spacing: 0.14em;
  color: var(--faq-violet);
  margin-bottom: 10px;
}

.page-faq .faq-address-addr {
  margin-top: 10px;
  padding-top: 10px;
  border-top: 1px solid rgba(123, 47, 158, 0.18);
  font-size: 0.82rem;
  color: rgba(10, 14, 39, 0.58);
}

/* ---------- 服务状态 ---------- */
.page-faq .faq-service {
  background: var(--faq-hero-bg);
  color: var(--faq-hero-text);
  padding: 44px 0 52px;
  position: relative;
}

.page-faq .faq-service-lead {
  font-family: var(--font-body);
  font-size: 0.92rem;
  line-height: 1.7;
  color: var(--faq-muted);
  max-width: 680px;
  margin: 0 0 28px;
}

.page-faq .faq-link-inline {
  color: var(--faq-neon);
  text-decoration: underline;
  text-underline-offset: 3px;
}

.page-faq .faq-service-grid {
  display: grid;
  grid-template-columns: 1fr;
  gap: 16px;
}

.page-faq .faq-service-card {
  position: relative;
  padding: 20px 18px 18px;
  border: 1px solid var(--faq-line-dark);
  background: rgba(242, 237, 228, 0.04);
  transition: border-color 0.2s var(--ease);
}

.page-faq .faq-service-card:hover {
  border-color: rgba(57, 255, 20, 0.42);
}

.page-faq .faq-service-level {
  display: inline-block;
  position: absolute;
  right: 12px;
  top: 12px;
  font-size: 0.74rem;
  letter-spacing: 0.1em;
  padding: 3px 8px;
  border: 1px solid rgba(242, 237, 228, 0.22);
  color: rgba(242, 237, 228, 0.64);
}

.page-faq .faq-service-card--resp .faq-service-level {
  border-color: rgba(57, 255, 20, 0.4);
  color: var(--faq-neon);
}

.page-faq .faq-service-card--notice .faq-service-level {
  border-color: rgba(123, 47, 158, 0.6);
  color: var(--violet-soft);
}

.page-faq .faq-service-card--event .faq-service-level {
  border-color: rgba(255, 77, 0, 0.5);
  color: var(--faq-orange);
}

.page-faq .faq-service-title {
  font-family: var(--font-display);
  font-size: 1.02rem;
  margin: 0 0 10px;
  color: #f2ede4;
}

.page-faq .faq-service-card p,
.page-faq .faq-service-card li {
  font-family: var(--font-body);
  font-size: 0.86rem;
  line-height: 1.75;
  color: rgba(242, 237, 228, 0.82);
}

.page-faq .faq-service-card p {
  margin: 0;
}

.page-faq .faq-event-list {
  list-style: none;
  margin: 0 0 12px;
  padding: 0;
  display: grid;
  gap: 8px;
}

.page-faq .faq-event-list li {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 8px 10px;
  background: rgba(10, 14, 39, 0.28);
}

.page-faq .faq-event-dot {
  width: 8px;
  height: 8px;
  border-radius: 50%;
  flex-shrink: 0;
}

.page-faq .faq-event-dot--a {
  background: var(--faq-neon);
  box-shadow: 0 0 6px rgba(57, 255, 20, 0.7);
}

.page-faq .faq-event-dot--b {
  background: var(--faq-violet-soft);
}

.page-faq .faq-event-dot--c {
  background: var(--faq-orange);
  box-shadow: 0 0 6px rgba(255, 77, 0, 0.5);
}

.page-faq .faq-service-trust {
  margin-top: 28px;
  padding: 14px 16px;
  border-left: 3px solid var(--faq-neon);
  background: rgba(57, 255, 20, 0.06);
  font-family: var(--font-body);
  font-size: 0.82rem;
  line-height: 1.7;
  color: rgba(242, 237, 228, 0.7);
}

/* ---------- 分隔条 ---------- */
.page-faq .divider-skew {
  height: 46px;
  background: var(--faq-violet);
  clip-path: polygon(0 0, 68% 0, 54% 100%, 0 100%);
  margin: -40px 0 0;
  position: relative;
  z-index: 2;
  opacity: 0.9;
}

.page-faq .divider-skew--flip {
  clip-path: polygon(32% 0, 100% 0, 100% 100%, 46% 100%);
  margin: -44px 0 0;
}

/* ---------- 响应式 ---------- */
@media (min-width: 640px) {
  .page-faq .faq-hero-grid {
    grid-template-columns: 7fr 5fr;
    align-items: end;
    gap: 40px;
  }

  .page-faq .faq-title {
    font-size: 2.1rem;
  }

  .page-faq .faq-channels-grid {
    grid-template-columns: repeat(3, 1fr);
  }

  .page-faq .faq-service-grid {
    grid-template-columns: repeat(3, 1fr);
  }

  .page-faq .faq-channels-bottom {
    grid-template-columns: 3fr 2fr;
    align-items: center;
  }

  .page-faq .faq-step-item {
    transition: transform 0.2s var(--ease), border-color 0.2s var(--ease);
  }

  .page-faq .faq-step-item:hover {
    transform: translateX(4px);
    border-left-color: var(--faq-violet-soft);
  }
}

@media (min-width: 960px) {
  .page-faq .faq-hero {
    padding: 32px 0 44px;
  }

  .page-faq .faq-title {
    font-size: 2.4rem;
  }

  .page-faq .faq-layout {
    grid-template-columns: 260px 1fr;
    gap: 44px;
    align-items: start;
  }

  .page-faq .faq-index {
    position: sticky;
    top: 96px;
    align-self: start;
  }

  .page-faq .faq-index-list {
    display: grid;
    gap: 2px;
  }

  .page-faq .faq-index-link {
    padding: 8px 12px;
    border-left: 2px solid transparent;
  }

  .page-faq .faq-guide-grid {
    grid-template-columns: 1fr 1.1fr;
    gap: 48px;
    align-items: start;
  }

  .page-faq .faq-steps-list {
    grid-template-columns: 1fr;
  }

  .page-faq .faq-guide-desc,
  .page-faq .faq-channels-desc,
  .page-faq .faq-service-lead {
    font-size: 0.96rem;
  }

  .page-faq .faq-channels,
  .page-faq .faq-service {
    padding: 56px 0 60px;
  }
}

@media (prefers-reduced-motion: reduce) {
  .page-faq .faq-item[open] .collapse-wrap {
    animation: none;
  }

  .page-faq .status-pulse {
    animation: none;
  }
}

.page-faq {
  --faq-violet-soft: transparent;
}